Return Policy

You have up to 14 days to return your parts (only ordered using our Memory Configurator) for full credit less shipping. Only orders using our Memory Configurator will qualify for a REFUND. Orders that are made without using our Memory Configurator will NOT be qualified for a REFUND and will be entitled for a store credit. There will be no exceptions to this policy!

Orders above $500 are returnable for store credit only no refund.

Shipping charges are not refundable. Any returned product must arrive in good condition at our facility. Refunds will be determined and based upon amount of returned product and arrival condition. We always reserve the right to decide if a return is valid or invalid.

Returns must be shipped via USPS with tracking only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.

If you believe that the memory you received is defective or have compatibility issues and your warranty has not expired, you must first send an online RMA request to obtain a RMA number. RMA shipments received MUST have the RMA number clearly visible on outside of the package and include copy of the original order invoice, and a copy of the RMA Request Confirmation, without which the package may be refused, unopened and returned.

Ship the item(s) to:

LaptopMemoryUpgrade
3653 Massmio Circle
Stockton CA 95212
USA

We always recommend you to use our Memory Configurator or check your computer manual before you place an order to reduce compatibility issue.

Use the Return Merchandise Authorization (RMA) Form to return memory for exchange or refund


Shipping Policy

We ship via FedEx, USPS Priority Mail.
Please choose insurance for all packages to be shipped via FedEx for atleast $100 ($2 per $100).

If you have purchased insurance from us we will reship all packages which have not arrived after 10 business days for FedEx Ground, Airborne and USPS Priority Mail.

FedEx will not deliver to a P.O. Box - please indicate a shipping address and phone number.

We are not responsible for a wrong address so please carefully check the name, address and zip code of the recipient.

Incorrect or incomplete addresses may be assessed a $10 surcharge after delivery if such charges are billed to us.

FedEx requires a signiture for all deliveries and will not leave a package without one. Shipments will be delivered to the address provided and need to be signed.


We do our best to get your shipments to you in time. But once the package is delivered to USPS, FEDEX it is out of our control. Please follow up with the respective shipping company method to track your order. We will not be responsible for late deliveries or lags in delivery due to USPS, FEDEX slowness and no refunds will be given in these situations. There will be no exceptions to this policy!

Our Shipping department may elect to switch carrier and adjust your shipping cost without notice.

Shipping and insured charges are nonrefundable.